Privacy Policy

This Privacy Policy explains how Robocat Casino may collect, use, store and protect information when you visit the website, create an account, use our services or contact support. It is written for players in Australia and is intended to provide clear, general information about our privacy practices. By using the website, you acknowledge that information may be handled as described below. Please read this policy together with the website’s Terms and Conditions and any other notices shown when you use particular services.

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Information we may collect

Robocat Casino may collect information that you provide directly, information created when you use the website, and information received from service providers or other lawful sources. The information collected depends on how you interact with the site, the features you use and the checks that may be required before services can be provided.

On this page

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, account preferences and contact details. We may also keep records of communications with you, including questions, requests, complaints and information supplied to customer support. Keeping accurate account information helps us provide services, maintain account security and communicate important notices.

Verification and identity information

To verify identity, age, location or eligibility, we may request documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks completed through verification providers. These checks help protect players, prevent misuse of accounts, support responsible operation of the service and identify suspicious or fraudulent activity.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, account balances, bonuses or other transactions available through the service. Payment information may be processed by payment providers, and we may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials. Transaction records help us operate accounts, resolve disputes, detect unusual activity and meet record-keeping requirements.

Device, usage and cookie data

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and referring website. We may also collect information about how you interact with website features. This data helps us keep the service secure, understand performance, troubleshoot problems and improve the player experience.

How we use information

We use information for purposes connected with providing and managing the service. The purposes may include the following:

Creating, maintaining and administering player accounts.
Processing account activity, payments, transactions and requests.
Verifying identity, age, location and account information.
Carrying out anti-fraud, security, risk and responsible gambling checks.
Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
Providing customer support and responding to questions, complaints or privacy requests.
Sending service messages, including account, security, transaction and policy updates.
Personalising or improving website content, features, functionality and performance.
Monitoring technical issues, protecting systems and maintaining the security of the website.
Meeting legal, regulatory, compliance, audit and record-keeping obligations.
Sending promotional communications where permitted and where you have provided consent or another lawful basis applies.

We aim to collect and use information that is relevant to these purposes. We may combine information from different interactions where this is reasonably necessary to manage an account, protect the service, meet our obligations or provide support. Where information is used for marketing, you can withdraw your consent or opt out as described below. Withdrawing marketing consent does not stop essential service communications.

Sharing information

Information may be shared with service providers that help operate the website and its services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, customer support, communications, security or legal and professional services. They should only receive information needed for the relevant service and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud or other misconduct, enforce applicable terms, respond to lawful requests, resolve disputes, protect rights or safety, or comply with legal obligations. We do not use this policy to promise that information will never be shared; some disclosures are necessary for a safe and lawful gambling service.

Cookies and similar technologies

Robocat Casino may use cookies and similar technologies to make the website function, remember preferences, maintain sessions, support security, understand website usage and improve services. Some cookies are necessary for core features, while others may help with analytics, performance or relevant communications. The types and purposes of cookies may change as the website develops.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work correctly, and some preferences may not be remembered. Browser controls can usually be found in the privacy, security or settings menu. You may need to adjust settings separately on different browsers or devices.

Cookie settings do not necessarily remove information already collected or change how information is handled for account administration, security, verification or legal purposes. Where a separate cookie notice or consent control is provided, it may give additional choices about optional technologies.

Storage, security and retention

We take reasonable steps to protect information against unauthorised access, loss, misuse, alteration or disclosure. Safeguards may include access controls, authentication measures, monitoring, secure technology and procedures for handling sensitive information. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they believe an account has been compromised.

Information may be processed or stored by us or by service providers in locations that may be outside the place where you live. Where this occurs, appropriate arrangements are intended to support the protection of information and the purposes described in this policy. Access to information is limited to people and providers who need it for their role or service.

We keep information for as long as it is reasonably needed for the purposes described in this policy. Some account, transaction, identity, security and communication records must be kept for a period required by law even after an account is closed. Other information may be removed, anonymised or securely deleted when it is no longer needed, subject to legitimate business, security, dispute-resolution and legal requirements.

Closing an account does not automatically erase every record connected with it. For example, information may need to remain available to prevent repeated misuse, investigate activity, respond to a dispute or demonstrate compliance with an obligation. When retention is no longer required, information should be handled in line with applicable procedures.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to information we hold about you. You may ask for access to your personal information, request correction of information that is inaccurate or incomplete, ask for deletion of your data where deletion is appropriate, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of it.

To exercise these rights, make a data request or contact us about privacy, email support@robocat-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to take reasonable steps to confirm your identity before providing information or making changes. This protects account holders and helps prevent unauthorised access.

We will consider requests in accordance with applicable requirements and the nature of the information concerned. In some situations, we may be unable to provide access, delete information or make a requested change because records are needed for security, verification, dispute handling or a legal obligation. If this applies, we aim to explain the reason where permitted.

You can usually stop promotional emails by using the unsubscribe option in the message or by contacting support@robocat-casino.best. You may withdraw marketing consent at any time. This does not affect the lawfulness of marketing sent before consent was withdrawn and does not stop necessary messages about your account, transactions, security, service operation or changes to important terms.

Policy updates

This Privacy Policy may be updated when our services, technologies, obligations or privacy practices change. The latest version will be made available on the website. Where a change is important, we may provide a notice through the website or another appropriate channel. Your continued use of the service after an updated policy is published may indicate that you have read the revised information.